Last updated: 29 September 2026 · Effective: 29 September 2026 · ODD Media LLC
This Policy forms part of our Terms of Service. It explains how to cancel, what happens to your credits, and when we give refunds. Nothing in it limits rights that consumer law gives you and that cannot be excluded — see Section 7.
We want you to be able to try a paid plan without risk. Within 14 days of your first payment for a plan — whether monthly or annual, and whether or not it followed a trial — you can ask for a refund. We refund the amount you paid less the value of any credits you used, calculated at that plan's per-credit price (the plan's price divided by its monthly credit allowance; for annual plans, the annual price divided by twelve times the monthly allowance). If you used no credits, you get a full refund. This applies once per customer.
We will always refund, in full and regardless of timing, if:
Refunds are not given because of the content of results — for example a query that returned fewer businesses than you hoped, businesses that have since closed or changed their details, or listings without a website or phone number. Results reflect what is publicly listed on Google Maps at the time; we do not create or verify the underlying information. If you believe a scrape failed or charged credits incorrectly, tell us within 7 days and we will investigate and, where we find a fault, restore the credits or refund.
Email support@mapsharvest.comfrom your account email with the subject "Refund request", the date and amount of the charge, and a short description. We respond within 2 business days. Approved refunds are returned to the original payment method through Stripe, normally within 5–10 business days depending on your bank. Refunds are made in the currency of the original charge; we are not responsible for exchange-rate differences or bank fees.
Please contact us before disputing a charge with your bank. Chargebacks cost both of us time and money, and we resolve genuine problems quickly. Accounts that raise chargebacks for charges that were validly incurred may be suspended and any remaining credits withdrawn.
7.1 Consumers in the European Union and the United Kingdom. If you are a consumer (an individual acting for purposes outside your trade, business, craft or profession), you have a legal right to cancel a contract for a digital service within 14 days of concluding it, without giving a reason. If, at checkout, you expressly asked us to start providing the Service during that period and acknowledged that you would pay a proportionate amount for what you used before cancelling, we will refund the price less an amount proportionate to the credits you used — the same calculation as in Section 3; if we did not obtain that request from you, we will refund the payment in full. When you start with a free trial, the 14-day period runs from the day you sign up for the trial, since you were told at that point that it converts to a paid subscription and at what price. To exercise this right, send us a clear statement by email (you may use the model form below) before the 14 days end. We will refund you within 14 days of receiving your statement, using the same payment method you used. The same rules apply to credit top-ups: within 14 days of buying one you may cancel and receive the amount paid less the value of any top-up credits you used.
Consumers in the EU and UK also have rights where a digital service is faulty, not as described or not delivered, including repair, replacement, price reduction or a refund. Nothing in this Policy affects those rights.
7.2 Consumers in Australia. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to cancel and receive a refund for the unused portion, or to compensation for its reduced value; for other failures you are entitled to have the problem fixed within a reasonable time. Nothing in this Policy limits those rights.
7.3 Other countries. If the consumer law of your country gives you a right to a refund or cooling-off period that cannot be excluded, we will honour it. Contact us and tell us which right you are relying on.
We may update this Policy; the version in force at the time of your payment applies to that payment. Questions: support@mapsharvest.com.